Corporate social responsibility (CSR) and sustainability are integral parts of Alektum Group’s culture, values, and business, and based on our brand promise To help and inspire people to live a life they can afford. Our sustainability efforts are aimed at promoting social and economic sustainability for our customers, debtors, and employees, and making a positive impact on the communities we serve.
We believe in conducting fair and ethical debt collection while helping and inspiring individuals to achieve balanced personal finances. In the past year, we have made great progress, including developing a clear and measurable sustainability agenda with targets for the future. In dialogue and collaboration with our stakeholders, the primary focus is on the following areas:
Our mission is to help our customers get paid by guiding their defaulting payers, while continuously adhering to social and economic sustainability in all decisions. We aim to exceed customer expectations through the way we conduct business and through the respectful treatment of defaulting payers.
Compliance and privacy protection are top priorities for us as we operate in a highly regulated industry. Through our solid routines and processes, proactive work, regulatory compliance, and high business ethics, we continuously reduce potential risks.
Our goal is to inspire and help people to make informed decisions and empower them to take control of their personal finances. We aim to enable sustainable finances for our debtors and customers, and to increase financial literacy among children and adults through our various CSR initiatives.
We believe that a sustainable workplace is vital to both employee engagement and a better customer experience, and we see it as a key driver in attracting, developing, and retaining talent. This is why we strive to provide healthy working conditions and an inclusive culture where everyone is treated with equality, dignity, and respect.
Our strong focus in these areas gives us the opportunity to deliver value to our customers, debtors, employees, and owners. The sustainability report also describes our continuous work in these areas, as well as the central role we play in supporting a sound economy for society as a whole.
The full sustainability report is now available for download here: Sustainability Report 2022