In a recent interview, CEO Linus Singelman sat down with Christer Magnergård from DNB Markets to explore the real opportunities and challenges of adopting Generative AI across organizations. With the rapid rise of GenAI, businesses are beginning to rethink how they can streamline operations, shift resources to more complex tasks, and meet evolving customer behaviors and expectations.
“We’re seeing what could mark the beginning of an intelligent automation revolution, or a new Industrial Revolution as it has also been referred to, which could lead to significant efficiency and profitability improvements for service companies that are early adopters.”
Key points of the interview include:
💡 How can AI help businesses stay competitive and get ahead?
⚖️ How do companies find the right balance between automation and the human touch?
📈 What’s in store for early adopters of GenAI, and what competitive advantages could they gain?
The bottom line? Those who embrace AI now stand to gain a significant competitive advantage, while those who lag behind may struggle to catch up. It is clear that the organizations embracing intelligent automation now stand to gain the most in the long run. From automating routine tasks to empowering teams to handle more complex issues, GenAI has the potential to transform industries—especially service sectors—by driving both efficiency and profitability.