Debt collection for energy and utilities can be a complicated process. Actual collection aside, you may need to control the services themselves. You might need legal advice. You may also be required to keep track of customers who've moved internationally.
This is where Alektum Group can help.
Through us, you can reach out to the your customers who need to make repayments, and deliver a solution that suits. You'll see results - and your business will be conducted in a way that's sensitive to your customer's requirements, helping to protect the relationship that they have with you.
Payments of the right amounts, made on the right dates, are necessary for the health of your finances. Our goal is to take this task on for you. And we do it in a way that preserves and develops good relationships, as well as instilling a sense of real value in the prompt and full payment of bills.
Our method focuses on your customer's situation as well as your own, and is entirely geared towards finding the most beneficial solution for everyone. And if things become complicated, we have the insight, dedication and know-how to solve the problem in the most beneficial manner. We can deliver advice, support and expertise for every stage of the process, from payment to summons. We can also help switch services on and off. Our systems are well equipped to deal with large amounts of small payments.
We can help reduce losses and administration through debt surveillance: keeping the debts active until they are paid. Our approach is always customer-centric and designed to reduce bad will: while we maintain focus on a positive result for you at the same time. We can help with monitoring, and all of the processes associated with debt surveillance.
Our team is on hand to help when you need us, and ready to work in close partnership with you. Our goal, through this, is that you receive the money owed - as well as maintaining a good relationship with the customer.
Contact us to find out more.