Call Center service proved to be differential
At Alektum Group, we take pride in being a partner that companies can trust. We want to support our customers - it’s as simple as that. It is something that’s been a part of our DNA from the very beginning and that is engraved in the values that we work by. Values that many of our customers share with us, and appreciate.
As a product of the pandemic, one of our customers in the energy sector were struggling with limited capacity to facilitate outbound calls to their debtors. During circumstances like these, we want to act as an extension of our customers. That’s why we, thanks to great cooperation, were able to step in and carry some of the load for them. Something that was widely appreciated by our customer.
“Internally, we have had limited capacity to facilitate outbound calls to our debtors during this period. Alektum Group is therefore supporting us through their “call collect” service. It is performed on our behalf and since our company values are very much alike, the dialogue has been perceived as very natural and familiar from our customers’ perspective. When we compare the collection rate of Alektum Group with that of our internal employees we see that the results of “call collect” is at the same high rate as our internal results. This is a confirmation for us that Alektum Group is the right partner for us”, says our customers Collection Manager.
At the end of the day
This goes to show that small efforts can make a big difference. Something that, at the end of the day, is the most important thing for us at Alektum Group - supporting our customers to focus on what they do best, regardless of the circumstances.