Debt collection is the process of pursuing payments of debts owed by individuals or businesses. A collection agency often acts as an agent of creditors.
Each country has its own rules and regulations regarding debt collection agencies and the process of collecting debts. However, most debt collection agencies contact debtors through letters and phone calls to collect payment. As a last resort, legal action might be taken.
Defaulted debts are placed on a person's credit record and usually remain for several years, particularly if the debt has been referred to collection agencies or subject to court judgements.
If you are curious about how debt collection works in your country, please contact your local office.